Instructor: Jerald Ciliente
Description: This 6‑hour CEU training equips professionals with evidence‑based de-escalation strategies for safely and effectively responding to escalating client behavior. Participants will learn to recognize early warning signs, apply verbal and nonverbal interventions, and maintain therapeutic presence under pressure. The course integrates trauma‑informed principles, communication skills, and structured decision pathways to reduce risk and preserve rapport. Interactive scenarios and guided practice help attendees build confidence in managing aggression across diverse clinical settings.
Important notes:
- Purchase orders and checks are NOT accepted.
- All classes are held virtually via Zoom. Log-in information will be shared in advance of each class.
- Participants must follow our Attendance and Participation Policy to receive credit and a certificate of completion.
- Please review our Cancellation and Refund Policy before registering.
This course has been approved for six (6) renewal credits.
Wellspring’s courses have been approved for License and Certification Renewal for the following credentials for all certifications issued by the Addictions Professionals Certification Board of New Jersey (APCBNJ) (Provider #208):
- Licensed Clinical/Certified Alcohol and Drug Counselor (L/CADC)
- Marriage and Family Therapist (MFT)
- Licensed Professional Counselor (LPC)
- Licensed Associate Counselor (LAC)
- Licensed Rehabilitation Counselor (LRC)
- National Commission for Health Education Credentialing (NCHEC)
- Association for Addiction Professionals (NAADAC)